Terms of use

Digital Photos

By their very nature digital files are easy to duplicate, share and distribute. This means that once a digital photo has been transmitted to you, the customer, in general it is not possible to return or exchange that purchase. Image provides a variety of media and functionality for distributing your digital images:

Purchasing digital photos pre cruise

Your Digital photo package will contain photos that include at least one member of the purchasing stateroom. Families traveling in more than one stateroom where the occupants are the children 21 and under of the purchasing stateroom can be linked however guests must notify to one of the photo team once onboard. Orders will be ready and waiting for use on the photo kiosks when the cruise starts. Guests are advised to visit the Photo Gallery at least a few times prior to the end of the cruise to view photos and ensure all images are all captured in their account. Pre cruise purchases can be cancelled onboard before the end of cruise in the event that the purchase is no longer required. The product can only be refunded as long as downloaded onboard and/or you have picked up the CD/USB drive containing the images.

Purchasing and use of digital photos onboard

By purchasing digital photos through a photo kiosk and outside of a photo package you are agreeing to purchase this image, removing the security watermark and making it available through the Onboard Download service for immediate download to your Internet enabled mobile device. This action cannot be undone or changed, therefore sales are final.

Adding a photo to your USB

By selecting an image to “add it to USB” as part of a digital photo package you are agreeing to purchase this image, removing the security watermark and adding it to your USB to be picked up on the final night of the cruise.  This action cannot be undone or changed, therefore sales are final. This action also makes the image available for immediate download through our Onboard Download service for immediate download to your Internet enabled mobile device.

Onboard download

On ships with the Onboard Download service, after you purchase the image or “add photo to USB” using the photo kiosk you will be able to download that photo via the onboard website. Photos can only be downloaded to an internet enabled portable device (laptop , tablet or smartphone) while you are onboard the ship. If photos are downloaded from the Onboard Download website no refunds for the picture or package will be allowed either onboard or shore side. A privacy code is provided to each cabin for the duration of the cruise so that guests and family members can access photos via the Onboard Download service. Guests and family members with access to the photo kiosk should not share this privacy code with anyone else and are solely responsible for the security of the access codes provided.

Post cruise download (Image cloud website app.ourcruisephotos.com)

On ships with the Photo Cloud Service available, guests will receive an email post cruise within 4 days of cruise end advising guests to download photos. Guests are responsible for providing correct email details onboard in order to receive an account activation email and access their photos. Upon receipt of the activation email guests will be asked to create a secure password for their photo account that will be used to access their online account. Guests are responsible for keeping their password safe and if forgotten it can be easily re-set via the website.

You must sign into the website within 14 days of debarkation in order to verify and select photos. If there are missing or corrupt photos please contact Our Cruise Photos Support within 28 days of your sailing. If no contact is made at support.ourcruisephotos.com within 28 days of debarkation any qualification for a full or partial refund is void & photos from onboard the ship cannot be recovered.

Refunds policy: Post Cruise Digital Photos

Once purchased all digital photo “unlock” credits cannot be refunded. Once a photo has been unlocked it is available for download. For any further enquiries about your purchase please contact our support at support.ourcruisephotos.com.

Joining staterooms / Kiosk accounts

Joining your staterooms photos into 1 account is only available once a package is purchased and provided you have children (immediate family only) under 21 in the stateroom you wish to join to your account. Anyone else over 21 in the adjoining stateroom will not be on the USB or CD. Guests must specifically request the joining of staterooms to a member of staff in ships photo gallery.

Picking up your USB or CD

Digital photos or digital photo package orders must be picked up in the form of a USB or CD before debarking the ship. As advised on screen post purchasing. In the event that a CD or USB cannot be picked up by the end of the cruise you can request that your digital purchases be located and delivered in the form of an online download link via email. To request such an email you must contact support via https://support.ourcruisephotos.com. Delivery of images via USB or CD media will not be available post cruise and there is no guarantee that your images will be found onboard after you have left the ship. If you paid for the USB or CD media, but did not collect it onboard it will not be refunded after you have left the ship. If no contact is made via support.ourcruisephotos.com within 28 days of disembarkation any qualification for a full or partial refund is void and there is no ability to access images that were not downloaded or collected onboard. It is the guest’s responsibility to keep the USB or CD media safe and we would strongly recommend that these items are not placed in checked baggage after the cruise ends.

Digital photo resolution

Digital photos are provided in resolutions that provide 300 dpi printing quality and with aspect ratios that are optimized to be printed as 6x8 or 8x10 sizes depending on the photo event. Changing an image to a different aspect ratio may cause cropping of borders and a loss of detail. Standard JPEG photo compression is used to minimize file sizes while keeping quality high. Photos may range in megabyte size from 1MB to 6MB depending on the photo event and color detail contained in the image.

Checking your photos

Guests must check their USB, CD or online photo cloud account within 28 days of debarkation in order to verify and select photos. If there are missing or damaged photos please contact Our Cruise Photos Support within the 28 days. If no contact is made via support.ourcruisephotos.com within 28 days of debarkation any qualification for a full or partial refund is void & photos from onboard the ship cannot be recovered

Borders and templates

All digital and print photos are supplied in the same format as seen onboard in print or digital form. If a photo has a border on the kiosk then that same photo on your USB, CD or in print format will also have a border. There is currently no option available to remove or change borders, templates or overlays.

What is not included in digital packages:

Photos of others in your party not staying in your stateroom unless it is your children under 21, where you have specifically requested that cabins be joined and where this has been provided to you. Group photos, weddings, Quinces, private portraiture and other special occasion photography services. Generic stock shot photos of the ship, characters, ports of call or any photos that don’t contain a member within your stateroom or immediate family (children under 21). Some activity photos including iFly, water slides and dry slides where separate photo or video options exist.

Specialty Shoots and Private Portraiture Services

Any digital or print products from specialty shoots will not be part of the USB, CD or Print packages offered in the photo gallery. These items are subject to a separate purchase, details are available from the photo gallery.

Print Photos

Purchasing printed photos pre cruise

Your printed photo package will contain photos that include at least one member of the purchasing stateroom. Families traveling in more than one stateroom where the occupants are the children 21 and under of the purchasing stateroom can be linked however you need to notify the photo team once onboard.

Guests are advised to visit the Photo Gallery at least a few times prior to the end of the cruise to view photos and ensure all images are all captured in their account. Pre cruise purchases can be cancelled onboard before the end of cruise in the event that the purchase is no longer required. The product can be refunded, as long the purchased prints are not removed/picked up from the gallery.

Photo Prints onboard

Prints ordered via the onboard kiosks must be picked up no earlier than the time advised on screen at the time of purchase. In the event that prints cannot be picked up by the end of the cruise the photos may be delivered in digital form with an online download link sent via email. To request this you must contact us at http://support.ourcruisephotos.com. Due to international customs regulations physical prints will not be sent post cruise if there is a failure to pick up the goods onboard. If contact is not made via http://support.ourcruisephotos.com within 28 days of debarkation any qualification for a full or partial refund is void and photos from onboard the ship cannot be recovered.

All prints picked up onboard must be inspected and proofed while onboard by the purchaser; any concerns must be addressed while onboard with photo staff. No post cruise refunds are available for printed items picked up onboard due to quality concerns.

Joining staterooms/Kiosk accounts

Joining staterooms/cabins photos into 1 account is only available once a package is purchased and provided you have children (immediate family only)  under 21 in the stateroom you wish to join to your account. Anyone else over 21 in the adjoining stateroom will not be on the USB, CD or Photo Cloud account. What is not included in print packages:

  • Photos of others in your party not staying in your stateroom unless it is your children under 21, where you have specifically requested that cabins be joined and where this has been provided to you.
  • Group photos, weddings, Quinces, private portraiture and other special occasion photography services.
  • Generic stock shot photos of the ship, characters, ports of call or any photos that don’t contain a member within your stateroom or immediate family (children under 21).
  • Some activity photos including iFly, water slides and dry slides, where separate photo or video options exist.

Borders and templates

All digital and print photos are supplied in the same format as seen onboard in print or digital form. If a photo has a border on the kiosk then that same photo on your USB, CD, Photo Cloud account or in print format will also have a border. There is currently no option available to remove or change borders, templates or overlays.

Specialty Shoots and Private Portraiture Services

Any digital or print products from specialty shoots will not be part of the USB, CD, Photo Cloud account or Print packages offered in the photo gallery. These items are subject to a separate purchase, details are available from the photo gallery.

Quality & delivery complaints relating to photo products purchased onboard must be made within 28 days of receiving the product (whether that product be made onboard or delivered shore side). Attempts will be made to rectify any issue with a product however original images are only kept for 28 days after the end of the cruise. Proof of the poor quality may be asked for in the form of photos and / or returned products to Image for inspection.

Contact must be made at support.ourcruisephotos.com for a post cruise delivered product if it has not been received within the timeframe provided onboard. Additionally contact must be made no later than 3 months from the disembarkation date of the cruise in order for any refund to be considered for any lost or undelivered product.

Contact with Our Cruise Photos Support department via phone, email or raising a ticket at support.ourcruisephotos.com must be made within the time mentioned above in order for any case to be considered.

Products delivered post cruise

All items delivered post cruise from our shore side fulfillment companies should be checked for quality upon receipt. Any concerns should be addressed within 28 days of receipt of the product and submitted to the Our Cruise Photos Support department at support.ourcruisephotos.com

Contact must be made no later than 3 months from the disembarkation date of the cruise in order for any refund to be considered for any lost, undelivered or quality complaint about the product.